Your privacy is protected by design.
At Capital One Trust Bank, we are committed to protecting your personal information with the highest standards of confidentiality, security, and responsible banking practices.
1. Information we collect
We collect information needed to open and maintain accounts, provide services, verify identity, prevent fraud, and improve the customer experience. This may include contact details, identity information, account history, transaction activity, and communication preferences.
2. How we use your information
We use your information to deliver secure banking services, support account access, process transactions, monitor for suspicious activity, provide customer service, and comply with relevant legal and regulatory obligations.
3. Data protection and security
We protect customer data using layered security controls, including encryption, account verification, secure access protocols, continuous monitoring, and strict internal handling policies. We work to reduce risk while maintaining reliable, secure access to your accounts.
4. Customer trust and transparency
We do not sell personal banking information to third parties for marketing purposes. Where legally required or necessary to deliver services, we may share information with trusted partners, regulators, or financial institutions under strict confidentiality controls.
5. Your rights
You have the right to review your personal information, request updates, ask questions about data handling, and request that certain personal data be corrected or restricted where applicable. We are committed to responding promptly and transparently.
6. Contact our privacy team
If you have questions about this policy or how we handle your information, contact our customer care team at support@capitalonetrustbank.com or call 1-800-555-0147.
Our banking promise
Capital One Trust Bank is committed to privacy, accountability, and customer confidence. We believe trust is earned through responsible data stewardship, secure financial operations, and service that respects the needs of every customer.